Privacy Policy
LAST UPDATE: September 4, 2023
In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the amended French Data Protection Act of January 6, 1978, we hereby inform you of the following:
Identity of the data controller
HOME SMART HOME is responsible for processing the data collected on our website, https://www.homesmarthome.fr/ (hereinafter referred to as the “website”). For more information about who we are, please see our legal notice.
Personal data collected
We ensure that we only collect and process data that is strictly necessary for the purpose for which it is processed (data minimization).
Information you provide to us
Through our website, you provide us with information about yourself during the following operations:
- You can contact customer service using our contact forms.
- You may exercise your rights of access, portability, rectification, erasure, or restriction of personal data. The information provided includes, but is not limited to, your name, email address, and telephone number.
Information collected automatically
The personal data that is processed also includes data that is automatically obtained when you connect to and browse the website. Without identifying you, we collect certain information about you or your devices:
- IP adress
- Unique identifiers and device characteristics (e.g., model, operating system, browser, version).
- Usage data (e.g., landing and exit pages, URLs, date, time, and error logs).
Purposes of processing
The processing we carry out has an explicit, legitimate, and specific purpose. We collect, use, and store your information for the following purposes:
- managing requests for information submitted on the website.
- the management of requests related to the exercise of rights of access, portability, rectification, erasure, or restriction concerning personal data.
By submitting the forms and checking the consent box, you expressly agree to the processing of personal data for the purpose of the request specified in the forms.
If you do not provide the data marked with an asterisk, we will not be able to process your request. This data is adequate, relevant, and limited to the processing of your request, the management of online responses, and the follow-up of your request.
The collection of personal data through the Google Analytics audience tracking tool used on the website is intended to analyze the behavior of Internet users on the website in order to measure its audience and improve the website.
Recipients
We are the sole recipients of your Personal Information. It is never shared with third parties. Neither our company nor any of its subcontractors sell the personal data of visitors and users of this site.
Shelf life
Your data is retained for a period not exceeding that necessary for the purposes for which it is processed. Thus, in the absence of a prior request for erasure, your personal data will be retained for up to 6 months from receipt of the request. Beyond that, Personal Information is either deleted or anonymized. Data collected via forms is retained for a period of one year from the date the form is submitted.
Privacy
The personal data concerning you and collected by our website is intended solely for our use and will only be used in connection with the request specified in the forms. Under no circumstances will the personal data entered and sent on the forms be transmitted, rented, or sold to third parties.
Security
We process your personal data securely. Appropriate technical and organizational measures are in place to ensure a level of security that meets your expectations. To ensure the security of your personal data, all pages on our website are secured using TLS 1.2 / RSA protocol. This protocol encrypts the content of exchanges between the browser and the hosting servers, thereby preventing personal data entered and sent via forms from being intercepted by third parties during transmission.
Storage location
The servers hosting our website are located in France, within the European Union.
Data protection rights
In accordance with applicable laws and regulations, including the GDPR and the French Data Protection Act, you have the right to access, rectify, and delete your personal data collected on the website. You also have the right to restrict the processing and the right to portability of your personal data collected on the website as part of our audience measurement service.
Right of access or portability
You can access and export your personal data that you have provided via the website by using the request form.
Right to modify or delete personal data
You can change your user account details at any time by logging into your account.
You can also exercise your right to delete all your personal data by using the request form.
For any other requests for corrections, please contact us:
- Please contact our dedicated staff at info@homesmarthome.fr
- by sending a registered letter to HOME SMART HOME – 12 B Rue du Commerce, 06270 Villeneuve Loubet, France.
We thank you in advance for providing proof of your identity and identifying the subject of your email or letter as follows: “DATA PROTECTION.”
In order to validate your request, it must be signed and accompanied by a photocopy of a valid identity document bearing your signature. You will also need to provide us with your contact details so that we can send you a response.
Information related to the exercise of this right (e.g., your contact details) is retained for one year and then deleted at the end of this period.
Request to retrieve/delete your personal data
You can request to download and/or delete your personal data using the form below. You will be asked for your email address, which will be used to authenticate you when you make the request.
Information related to the exercise of this right (e.g., your contact details) is retained for one year and then deleted at the end of this period.
Right to object and right to withdraw consent
Withdrawing consent given when creating an account or when requesting information via our contact forms will result in the deletion of your data. To exercise this right, please refer to the right to erasure of personal data.
Response times
We undertake to respond to your request for access, rectification, or opposition, or any other additional request for information within a reasonable period of time, which shall not exceed one month from receipt of your request.
Complaint
You have the right to lodge a complaint with a supervisory authority if you consider that we are not complying with these obligations with regard to your Personal Information. In France, the competent authority is the CNIL. You can lodge a complaint electronically by clicking on the following link: https://www.cnil.fr/fr/plaintes/internet.
Cookies
When you visit our website, cookies are stored on your computer, mobile phone, or tablet. Cookies are used to store information about your browsing activity (date, page, time) and any data entered by users during their visit (searches, login). Cookies are attached to the user’s computer and not to the user themselves.
The different types of cookies
When browsing, you will encounter two types of cookies: internal cookies and third-party cookies.
Internal cookies
Cookies installed on the user’s device are used for technical purposes. They are essential for browsing our website. These cookies remember the choices made by customers (e.g., username). They enable personalized browsing and the use of certain features. These cookies also enable us to compile visitor statistics in order to improve the quality of our services.
Third-party cookies
These are cookies placed by third-party companies (partners, for example) to identify your interests and thus personalize the advertising offered to you outside our site. They may be placed when you browse a site or when you click on certain advertising spaces on that site. As part of our partnerships, we always ensure that our partner companies comply with the amended French Data Protection Act of January 6, 1978, and undertake to implement appropriate measures to secure and protect data confidentiality.
Cookies stored
Consent
Cookies are text files stored by your browser on your device when you browse a website to remember your preferences and facilitate your browsing. Some cookies require your consent before they can be stored. You have the option to refuse these cookies.
Manage your consent settings
Configure your web browser
Users can choose to disable these cookies at any time. Your browser can also be configured to notify you when cookies are stored on your device and ask you whether or not to accept them. Some content requires the use of cookies. If your browser is configured to reject all cookies, you will not be able to use some of our services.
How to enable or disable cookies
Internet Explorer
Go to the “Tools” menu and select “Internet Options.” Click on the “Privacy” tab. Using the slider, you can set your preferences for cookies. Clicking on ‘Advanced’ allows you to manage cookies manually. Then save your preferences by clicking “OK.”
Mozilla Firefox
Go to the “Tools” tab in your browser. Select the “Options” menu, then the ‘Privacy’ tab. History section: In the “Retention rules” drop-down menu, click on “Use custom settings for history.” The settings that appear allow you to configure your choices regarding cookies and their retention period (refuse all cookies, accept cookies while refusing third-party cookies, etc.). Save your preferences by clicking on “OK.”
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Google Chrome
Click on the “Customize and control Google Chrome” icon located at the top right of the navigation bar. Select ‘Settings’ and then enable “Show advanced settings.” In the privacy section, enable the “Content settings” menu. Configure your cookie preferences.
Safari
In the menu bar at the top, click on “Safari,” then “Preferences.” Select the “Privacy” icon. Set your cookie preferences.
Use of data collected using cookies
The data collected preserves your anonymity and is not transferred to third parties or used for other purposes.